Responsible Play
At Carlyle Casino, the game stays fun when you stay in charge. Below are the tools you control and the places that offer free, confidential support.
Our commitment
Bright lights. Clear heads. Your call.
We've run a casino long enough to know a night can vanish fast. So every account carries controls you turn on in your account settings. We accept players only from regions that allow it under local law, and Canadian rules on age, identity checks and money laundering shape how we operate. Our team keeps watch for signs a player's habits are tipping out of balance. If anything seems off, we'll email you.
Limit changes
Tighten instantly. Loosen after 24 hours.
Cut a limit and it's live the moment you save. Raise or remove one and you wait 24 hours. The pause is on purpose: a whole day to make sure the call still feels right after the reels stop spinning. Until then, your current limit holds.
Free help
Free, confidential, outside our walls.
These organisations offer support with no link to us and no cost to you:
- YMCA Youth Gambling Awareness Program
- Gambling Therapy
- ConnexOntario
Reaching out early is a sensible step, not something to save for when all else fails. Friends, family and your doctor can also help.
Self-assessment
A few honest questions. A clearer picture.
The self-assessment quiz takes only a few minutes and examines your habits: whether you chase losses, whether play eats into time or money meant for other things, and whether you keep it hidden from people close to you. Your answers remain private. Depending on the result, we suggest a sensible next step, for example a limit, a break or support from outside.
Your tools
Every switch here is yours to flip.
Spending caps
Pick the clock for each limit: daily, weekly or monthly. Three dials to set: how much goes in, how much rides in total, and the largest single bet you allow. Reach a cap and that lane switches off until the fresh period kicks in.
Reality checks
Pick an interval. Every time it ticks over, a reminder pops up with your session length and your overall win or loss. Keep going, or log out right there.
Time alerts
Choose a session length before you start. Once that time is up, we let you know, so a quick spin remains quick rather than becoming a late night.
Cooling-off
Need a pause? Pick a break between 24 hours and six weeks long. For the whole stretch your account is locked: zero deposits, zero play. No early unlock once it's set.
Self-exclusion
When a cooling-off is not long enough, self-exclusion blocks access for an extended period. Email us to set it up. While it runs, we will not reopen the account, and any new account you try to open will be shut.
Account closure
Want out for good? Email us and we'll shut the account permanently. Before it closes, any balance you can withdraw lands in a payment method that carries your own name.
Checks ahead of your opening deposit
We accept an opening deposit only after confirming three points: who holds the account, that the holder is 19 years of age or more, and that they live in a region open to our players. Doing so means every account stays with the person it truly belongs to. A step-by-step outline of the procedure sits on our Identity Checks page.
Protecting minors
19+ only. No exceptions.
No one under 19 may open an account or play with us, and that covers our free daily prize game too. If young people live in your household, our Protecting Minors page explains parental controls and simple habits that keep gambling out of their reach.
Contact
One inbox. Real people.
Need a tool turned on, self-exclusion arranged, your account closed, or a conversation about how your play is going? Email support@carlylecasino.app. Sending it from your registered address speeds up our reply. Our General Terms set out how accounts work.